Privacy Policy

This policy outlines how personal information and data is collected, processed, stored and used within the business activities of Gentle Bear Coaching.

All data is handled in line with the General Data Protection Regulation (GDPR) and stored securely. The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA. This came into effect 25 May 2018. Your data will never be sold or shared with third parties without your consent.

Gentle Bear Coaching is the sole domain of Sarah Louise Ridy.

Personal Data Use, Storage and communication

When an individual signs up for coaching, a “Client Information” form is completed and a “Coaching Agreement” as part of this process the confidentiality policy and data and personal information policy will be discussed.
When Gentle Bear Coaching receives an enquiry no personal data information is saved, unless explicit permission has been sought.
If an individual leaves a message in the chat they will be given the option to include their contact details so that they can receive a response from Gentle Bear Coaching. The email address of Gentle Bear Coaching is gentlebearcoaching@gmail.com.
All coaching clients' data is stored in a locked filing cabinet or on a password-protected computer file.
Coaching clients records will be stored for 7 years, from the date of last contact, in a locked filing cabinet. When 7 years has lapsed, the records will be disposed of via shredding or burning.
If an individual requests to review their coaching record, this will be arranged at the earliest convenience.
If an individual requests removal of their coaching record within the 7 year period, Gentle Bear Coaching will seek advice from ICO and the insurance provider, based on the individual circumstances.
If you wish to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at gentlebearcoaching@gmail.com.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.